Shipping policy
At MommyNest, we are dedicated to delivering your orders safely and efficiently. Please review our shipping policy below to understand processing times, delivery estimates, and tracking procedures.
1. ORDER PROCESSING TIME
All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with your tracking number.
2. ESTIMATED SHIPPING TIMES
To offer competitive pricing and maintain high stock availability, we ship directly from our trusted international fulfillment centers.
Estimated shipping timeframes by destination:
• United States: 7 – 24 business days
• Canada: 7 – 24 business days
• Australia: 7 – 24 business days
• Other International Destinations: 8 – 29 business days
Please note: Estimated delivery times are indicative and may occasionally be subject to minor delays due to customs clearance, holiday peaks, or extreme weather conditions.
3. SHIPPING RATES
• Standard Tracked Shipping: FREE on all orders over $50.00.
• Flat-Rate Shipping: $4.99 for orders under $50.00.
4. ORDER TRACKING
Once your order has shipped, you will receive an automated email containing your tracking number and a link to monitor your package in real-time.
If you have not received your tracking number within 4 business days of placing your order, please contact us at mommynestsup@outlook.com.
5. INCORRECT ADDRESS DISCLAIMER
It is the responsibility of the buyer to ensure that the shipping address entered is correct. If you realize you have provided an incorrect address, please contact us immediately at mommynestsup@outlook.com. We will do our best to make the change before dispatch, but we cannot guarantee updates once the order has been processed.
6. LOST OR STOLEN PACKAGES
MommyNest is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate with the mail carrier.
7. QUESTIONS AND SUPPORT
If you have any questions or concerns regarding your shipment, please feel free to reach out to our customer support team at mommynestsup@outlook.com.